Regardless of how big your business is, maintaining consistently good customer service should be at the heart of everything you do. If you wish to be successful you must remember that 80% of your sales will usually come from just 20% of your customers. So you need to ensure that not only do you know who these customers are, but that you are treating them right!
Good customer service means greater customer satisfaction. Plain and simple. A satisfied customer provides positive word-of-mouth for your business and encourage others to purchase from your business again and again. I have seen first hand exactly how good customer service helps your business grow and prosper.
Customer service is extremely important as it helps your business:
- Increase customer loyalty
- Increase customer expenditure
- Increase your customer’s purchasing frequency
- Increase word of mouth advertising
- Decrease barriers to purchase
My coaching guarantee is to work with you so that your business develops a consistent approach to offering excellent and cost-effective customer service.